Dear Customers,

The PolySync Support Center is now just for submitting tickets to our support team. All articles and tutorials have been moved to the new PolySync Help Center and the content below will be removed shortly.

Thank you,
The PolySync Team

License management

Introduction

Before you activate a license or trial you'll need to install PolySync. To obtain a PolySync release package you can create a download request.  

 

Harbrick ships the license tool used to manage your license. See below to learn how to activate your license and view current license rights.

Activate License with Activation ID

An activation ID is provided by PolySync support and represents the pool of licences. If you have multiple licenses, you will only want to run the following command on each machine once. Calling the license tool twice will assign two licenses (if available) to the same device.

Once an activation ID is attached to a host, it cannot be disassociated without contacting support.

To download your license from the server, paste the activation ID in the command below.

$ polysync-license-tool -a <activation-id-goes-here>

Download an Existing License

To download a license that already exists on the license server, you can call the license tool with the '-a' flag.

$ polysync-license-tool -a 

Generate License Information

You can print the host information with the license tool. Once called, the application contacts the license server and allows PolySync to administer license rights. The output may be requested by PolySync support while debugging license issues.

License Tool Output Example
$ polysync-license-tool -a         # requires active internet connection
 
*****************************
*** PolySync License Tool ***
API Build Version: 2.0.0-1449243079
System Design File: "/usr/local/polysync/db/psync.sdf"
Host ID: "(Ethernet) DAXX9D3X0XXE"
IP Address: "AUTO"
License File: "N/A"
 
checking for available capabilities
*****************************

Query for License Information

You can check the status of your license by passing the  '-q' flag:

$ polysync-license-tool -q

Expected output with full authenticated license trial:

$ polysync-license-tool -q
 
*****************************
*** PolySync License Tool ***
API Build Version: 2.0.0-1449243079
System Design File: "/usr/local/polysync/db/psync.sdf"
Host ID: "(Ethernet) 507B9D3B0D16"
IP Address: "AUTO"
License File: "(null)"
 
number of features in file "no-file": 0
 
number of features in trusted storage: 0
 
number of features in trials storage: 5
1: analytics 99.99 10-jan-2016 uncounted    HOSTID=ANY      START=12-dec-2015
     Valid for acquisition
     Not valid for serving
2: c_api 99.99 10-jan-2016 uncounted    HOSTID=ANY      START=12-dec-2015
     Valid for acquisition
     Not valid for serving
3: fault_monitoring 99.99 10-jan-2016 uncounted    HOSTID=ANY      START=12-dec-2015
     Valid for acquisition
     Not valid for serving
4: pro 99.99 10-jan-2016 uncounted    HOSTID=ANY      START=12-dec-2015
     Valid for acquisition
     Not valid for serving
5: rnr 99.99 10-jan-2016 uncounted    HOSTID=ANY      START=12-dec-2015
     Valid for acquisition
     Not valid for serving
 
*****************************

Downloading PolySync Updates

You can use the license tool to check for updates to PolySync. If updates are found, they will be downloaded for you and placed in the system default folder (Downloads).

$ polysync-license-tool -c    # check for updates to PolySync 

This command will only work if your license has been activated by Harbrick and you have an active internet connection.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.