Dear Customers,

The PolySync Support Center is now just for submitting tickets to our support team. All articles and tutorials have been moved to the new PolySync Help Center and the content below will be removed shortly.

Thank you,
The PolySync Team

DTC 107

A memory error typically manifests itself in one of two ways:

  • System memory was exhausted
  • Unable to access / delete memory

 

DTC 107 can indicate an error deleting the license object after calling the PolySync license tool.

$ polysync-license-tool 

*****************************
*** PolySync License Tool ***
API Build Version: 2.0.0-1456894706
System Design File: "/usr/local/polysync/db/psync.sdf"
Host ID: "(Ethernet) 50XX9D3XXDXX"
IP Address: "192.168.0.10"
License File: "(null)"

checking for available capabilities
ERROR : polysync_lic : do_capability_request -- deleting capability response object returned: 1879048193
ERROR : polysync_lic : lic_check_for_capabilities -- do_capability_request returned: 107
 * failed to get remote capabilities, check your network connection or license rights
***************************** 

 

Troubleshooting

If you know that you have a valid license but are receiving DTC 107 you can try to remove the temporary cache files on your machine and re-download the license capabilities from the license server.

$ rm -f /usr/local/polysync/db/am*
$ polysync-license-tool

If you still receive DTC 107 you will need to create a ticket at the Help Desk that includes the license tool output.

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